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Frank Maail

Community Builder, Leisure Consultant, Interim Manager

Creator

Leisure Lab

Leisure, Travel & Tourism

Singapore

About Frank

My background
Happy people buy and happy people sell! Do what you love and success will follow.....

Current activities:
I am involved with different projects focused on increasing customer experiences. Currently involved with a Community Building project and consulting a Theme Park in South East Asia. And always open to discuss a next project and meeting new people.

About Me:
With a passion for guest facing environments and driven by numbers I am proud to say I have delivered multiple successes across the globe. From profit growth in Theme Parks and Attractions to structural increasing Guest Satisfaction scores. No matter how big a business is they all come with their own challenges. I have faced the (un)usual cultural differences between Europe and Asia which gave me the opportunity to learn more about myself and my MBA study is the icing on the cake.

I like to manage businesses by facts and figures making me the business analyst parallel to this bringing teams to a higher level by engagement and development gives me the most energy. Once you understand your guest and your team the puzzle is complete. Exceeding expectations isn’t rocket science.
How I can add value
I'm happy to speak to either professionals who are keen to branch out into freelance.

I'm also keen to connect with startups who are looking for advice on community building and customer experience.

Services offered

  • Making a career switch$150
  • Industry insights$250
  • Starting and scaling a business$250

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