My backgroundHappy people buy and happy people sell! Do what you love and success will follow.....
I am involved with different projects focused on increasing customer experiences. Currently involved with a Community Building project and consulting a Theme Park in South East Asia. And always open to discuss a next project and meeting new people.
With a passion for guest facing environments and driven by numbers I am proud to say I have delivered multiple successes across the globe. From profit growth in Theme Parks and Attractions to structural increasing Guest Satisfaction scores. No matter how big a business is they all come with their own challenges. I have faced the (un)usual cultural differences between Europe and Asia which gave me the opportunity to learn more about myself and my MBA study is the icing on the cake.
I like to manage businesses by facts and figures making me the business analyst parallel to this bringing teams to a higher level by engagement and development gives me the most energy. Once you understand your guest and your team the puzzle is complete. Exceeding expectations isn’t rocket science.