- Attends scheduled training, line up and meetings
- Fosters and promotes a cooperative working environment to maximize productivity and increase employee morale
Guest Engagement
- Always use the guest name if known
- Uses a nice and genuine tone of voice once in contact with guest
- Attends to all inquiries via phone call or email regarding reservation on a timely manner (within 24 hours)
- Attends to all incoming and outgoing calls with a genuine tone of voice, speak slowly and clearly
- Always maintain a smile on the face to project calmness in voice
Operation
- Answers calls professionally within 3 rings
- Responds to customer inquiries. If information to customer is unavailable, answers MUST be provided within 24 hours
- Researches required information using available See more